Customer Service Training
“Well done is better than well said.”
Few things are more common than a slogan without substance. Many companies have truly great intentions, but the reality is the performance in regard to customer interaction is more transactional than relational. From the customer’s perspective, it is often void of the attention and processes that support authentic client relationships.
The good news is some companies have risen to much higher levels of performance and profits by ensuring their staff has the training and behavior intelligence needed to captivate the trust and respect of their patrons. With social media now a driving source for word of mouth advertising, your superior service can reach the masses instantaneously. When our customers award us with amazing word of mouth advertising, greater profits and new opportunities flourish.
The best companies understand that it takes strong customer service training to develop employees that truly understand how to create powerful customer relationships that not only sell your customers, but create lifelong brand ambassadors too. In other words, your best customers make the best salespeople. Putting the right customer service training program in place helps your business improve behavior intelligence and stand out among your competition.
SBE offers many courses, but it all started with our passion to help companies experience greater results by infusing their operations with the needed training for captivating client confidence. This robust customer service training session develops every aspect of your customer service including:
- How to establish a favorable first impression.
- Learn to demonstrate great phone etiquette.
- Gain the methods for improving written and oral communications.
- Be equipped with the behavior intelligence needed to meet the needs and demands of all customer styles.
- Enhance the ability to encounter and effectively deal with customer “heat.”
- Elevate “teamwork” so that your commitment to superior customer service is boundary-less (removing internal silos).
- Learn the current and best known methods [BKM] for creating enthusiastic advocates.
This course empowers you with the business intelligence and processes you need to ensure your performance matches your pledge. In return your customers will be your greatest supporters.
“Michael Crain’s [SBE] passion and years of experience were invaluable to us as he opened our eyes to new ways of providing memorable customer service and improving our performance.” – Scott McAllister – Vice President, Marriott International
Contact us for more information on Customer Service Training. You can also learn more about SmartBizSBE’s Management Training by clicking here.